Create a helpcenter with a knowledgebase, FAQs, and links to help users find answers fast.
Description
The same questions arrive in your ticket queue every week. How do I install plugins, how do I change my server version, am I tied to a contract. Each one costs a reply, and the answer is not searchable anywhere on your site.
Helpcenter adds a knowledge base to Paymenter: categorised articles, linked FAQs, and a search bar, so customers find the answer before they open a ticket.
What it does
- Articles and categories: write guides and tutorials and group them, for example by game or by service type.
- Markdown: full Markdown formatting for articles and FAQs, including tables, code, and links.
- Linked FAQs: attach an FAQ to an article so it only appears where it is relevant.
- Search: one search bar across articles, categories, and FAQs.
- Quick links: pin useful links, such as your Discord, to the Helpcenter home page.
- Analytics: ask readers whether an article helped, so you can see which ones actually work.
- Mobile friendly: responsive layout, and it follows Paymenter light and dark mode.
- Simple installation: drag and drop one folder, built to Paymenter standards so it works with any theme.
Documentation and support
Setup is covered in the Helpcenter documentation. For questions before or after purchase, join the BuiltByOtte Discord.
