Service Pausing | Paymenter

A customer who does not need a service for a month has one option in Paymenter, and that is to cancel it. When they come back they order again on a new service, and the history goes with the old one.

Service Pausing puts a step in between. The expiry date moves along with today for as long as a service is paused, so paid time is not spent while the service is off, and the customer picks it back up where they left it.

What it does

• Paid time is kept: the expiry date shifts with today while a service is paused, so nothing expires during the pause.
• Five limits against misuse: days per pause, days per year, number of pauses per year, minimum age of the service, and no outstanding invoice.
• The server is suspended the same way as for an unpaid invoice. Nothing is deleted and the files stay where they are.
• Twenty-eight settings, so the limits and the wording match how you run your own billing.
• Admin overview: Pause → Paused services, with three permissions for view, update and delete.
• Runs on cron: pausing:process every hour, which resumes services when their pause runs out.
• One theme change: two edits to themes/default/views/services/show.blade.php put the button on the service page, covered step by step in the documentation.

Documentation and support

Setup is covered in the Service Pausing documentation. For questions before or after purchase, join the BuiltByOtte Discord.